The solution to increase sales and improve customer experience
Tu asistente virtual inteligente. A través de un modelo de IA, Viernes aprende sobre tu negocio para ofrecer a tus clientes atención personalizada 24/7 a través de WhatsApp.
The solution to increase sales and improve customer experience
Your intelligent virtual assistant. Through an AI model, Viernes learns about your business to offer your customers 24/7 personalized attention via WhatsApp or calls.
They trust in Viernes
They trust in Viernes
Key benefits
Viernes' AI model understands the customer's purchase behavior and preferences to respond to them accurately and assertively.
Increases average order value by 32%.
Reduces shopping cart abandonment rate by 47%.
Improves customer satisfaction by 56%.
Optimizes customer service operating costs by 24%.
Key benefits
Viernes' AI model understands the customer's purchase behavior and preferences to respond to them accurately and assertively.
Average order value increased by 18%.
Reduces shopping cart abandonment rate by 47%.
Improves customer satisfaction by 56%.
Optimizes customer service operating costs by 24%.
Real stories from real customers
Viernes' ability to understand natural language and provide accurate, personalized responses has significantly improved our customer satisfaction and conversion rates.
César Echeverry
CEO
With Viernes, we have been able to automate much of this process, freeing our team to focus on more strategic tasks. It has revolutionized the way we deliver customer service.
Diego Benítez
CEO
Now our customers can get fast and accurate answers to their questions at any time.
Diana Álvarez
Customer Service Director
Real stories from real customers
Viernes' ability to understand natural language and provide accurate, personalized responses has significantly improved our customer satisfaction and conversion rates.
César Echeverry
CEO
With Viernes, we have been able to automate much of this process, freeing our team to focus on more strategic tasks. It has revolutionized the way we deliver customer service.
Diego Benítez
CEO
Now our customers can get fast and accurate answers to their questions at any time.
Diana Álvarez
Customer Service Director
Main features
Transform every interaction into a sales opportunity.
Handles multiple simultaneous conversations
Sends hyper-personalized messages and answer questions
Accesses real-time data on shipments
Offers customer-based recommendations
Identifies key moments for upselling and cross-selling
Aprende y se adapta de forma continua
Main features
Transform every interaction into a sales opportunity.
Communicates by calls or WhatsApp messages
Sends hyper-personalized messages and answer questions
Accesses real-time data on shipments
Offers customer-based recommendations
Identifies key moments for upselling and cross-selling
Handles multiple simultaneous conversations
Intuitive platform with features specifically designed to help you sell more.
Intuitive platform with features specifically designed to help you sell more.
Fácil integración con WhatsApp
La plataforma nº 1 en Latinoamérica.
Tasa de apertura del 98%: Muy superior al email marketing y al SMS marketing, cuyos promedios rondan el 20%.
Easy integration with multiple communication channels
Viernes AI adapts to your customers' preferences, offering a seamless experience across the most popular channels.
WhatsApp: The leading messaging
platform in the world.
Calls: For those who prefer
voice communication.
Instagram: Ideal for visual interactions
and engagement on social networks.
Use cases by industry
- Offers hyper-personalized product recommendations.
- Provides instant product, inventory and shipping assistance.
- Reduces cart abandonment with proactive cart tracking.
- Optimizes the shopping experience with predictive analytics.
- Provides continuous and personalized support between sessions.
- Analyzes the client's progress and generates information for the coach.
- Automates tracking and reminders.
- Optimizes sessions based on data.
- Provides proactive shipment status updates.
- Predicts and mitigate supply chain disruptions.
- Improves operational efficiency and asset utilization.
- Facilitates authentic and personalized audience interaction at scale.
- Handles product and service inquiries automatically.
- Analyzes trends and engagement to optimize content creation.
- Automates sales processes and follow-up.
- Offers personalized financial advice.
- Streamlines product incorporation and approval processes.
- Detects fraud and anomalies proactively .
- Anticipates customers' financial needs.
- Student Assistant: Provides 24/7 one-on-one tutoring and answers academic questions.
- Teacher's assistant: Automates administrative tasks and suggests teaching resources.
- Operational assistant: Optimizes administrative processes and efficiently manages queries.
- Analyzes data to improve educational quality and institutional efficiency.
Your industry is not here? Let's see how we can help you
Use cases by industry
- Offers hyper-personalized product recommendations.
- Provides instant product, inventory and shipping assistance.
- Reduces cart abandonment with proactive cart tracking.
- Optimizes the shopping experience with predictive analytics.
- Provides proactive shipment status updates.
- Predicts and mitigate supply chain disruptions.
- Improves operational efficiency and asset utilization.
- Offers personalized financial advice.
- Streamlines product incorporation and approval processes.
- Detects fraud and anomalies proactively .
- Anticipates customers' financial needs.
- Provides continuous and personalized support between sessions.
- Analyzes the client's progress and generates information for the coach.
- Automates tracking and reminders.
- Optimizes sessions based on data.
- Facilitates authentic and personalized audience interaction at scale.
- Handles product and service inquiries automatically.
- Analyzes trends and engagement to optimize content creation.
- Automates sales processes and follow-up.
- Student Assistant: Provides 24/7 one-on-one tutoring and answers academic questions.
- Teacher's assistant: Automates administrative tasks and suggests teaching resources.
- Operational assistant: Optimizes administrative processes and efficiently manages queries.
- Analyzes data to improve educational quality and institutional efficiency.
Your industry is not here? Let's see how we can help you
How it works
Step 1
Integration and Training
Step 2
Customer Data Analysis
Step 3
Real Time Interaction
Step 4
Sales Optimization
Step 5
Continuous Improvement
Step 6
Support and Upgrade
Interacts with your customers in natural language
How it works
Step 1
Integration and Training
Step 4
Sales Optimization
Step 2
Customer Data Analysis
Step 5
Continuous Improvement
Step 3
Real Time Interaction
Step 6
Support and Upgrade
Interacts with your customers in natural language
English 
Español de Colombia