Question 1

How does upgrading my plan affect my billing and service?

Accepted Answer

Upgrades apply immediately: instant access to the new plan's features and allocations. The upgrade date becomes your new renewal date, and any additional agents or phone numbers are recalculated pro-rata to align with the new cycle.

Question 2

What should I keep in mind when downgrading my plan?

Accepted Answer

The lower plan starts at your next billing cycle. From that date, features and costs adjust to the new plan.

Question 3

How are additional agents and phone numbers billed?

Accepted Answer

They're billed pro-rata from purchase until the next renewal, with initial charges deducted from your credits. Afterwards, their monthly price is added to your plan payment. If you cancel an add-on, it stays active until its purchase anniversary the following month.

Question 4

What happens if I exceed my plan's minutes or messages?

Accepted Answer

Additional usage is charged to your credits and service continues normally. If credit debt reaches 10% of your monthly fee, campaigns pause; enable auto-recharge so it never happens.

Question 5

What if I don't use all my messages in a month?

Accepted Answer

Depending on the tier, the counter typically resets the following month. The subscription keeps your agents' infrastructure running.

Question 6

How does subscription cancellation work?

Accepted Answer

Your subscription continues until the next renewal date, with no immediate changes. On that date it officially ends: active add-ons are removed and any pending balance is charged. You keep full access until the end of the paid period.

Question 7

How many brands from my business group can Viernes serve?

Accepted Answer

As many as you need: create multiple agents with distinct identities per brand and, from Pro up, operate several phone numbers. For large groups, Enterprise offers tailored terms.

Question 8

Is there an option for large companies?

Accepted Answer

Yes — Viernes Enterprise: preferential per-minute pricing, autonomous agents, multiple numbers and priority support. Let's talk and build the proposal for your operation.

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