01
Portfolio that ages
Every day without effective contact makes debt harder to recover. Call centers don't scale at the pace of delinquency.
Viernes for Finance
Collections that converse. Customers that respond.
Voice and chat agents that recover portfolio respectfully, guide onboarding and handle requests 24/7 — with the traceability the financial sector demands.
Viernes AI
Online
Hi Andrés! Your installment is due this Friday. Want the payment link, or would a two-part arrangement help?
Send me the link.
Done — it's in your WhatsApp. Paying today keeps your record spotless. ✓
The problem
The cost of contact eats your margin.
02
Onboarding that drops off
Applications abandoned halfway because nobody answered a question at 9 PM.
03
Volume that overwhelms your team
Cut-off dates, paydays and campaigns create contact peaks impossible to cover with human shifts.
Use cases
What Viernes does for your financial operation.
01 · Call · WhatsApp
Payment reminders & arrangements
Timely, courteous contact before and after the due date, with arrangement options the customer can accept in the same conversation.
Viernes AI
Online
Hi Andrés! Your installment is due this Friday. Want the payment link, or would a two-part arrangement help?
Send me the link.
Done — it's in your WhatsApp. Paying today keeps your record spotless. ✓
02 · WhatsApp · Chat
Onboarding & product activation
Walks the customer through documents, verification and first uses — and rescues abandoned applications with automatic follow-up.
Viernes AI
Online
Your account is almost ready, Laura! Just missing your ID photo. Upload it now? Takes 1 minute.
Done, just uploaded it.
Verified ✓. Your digital card is active. Want me to show you how to make your first payment?
03 · Call · Chat
Requests & case handling
Resolves balance, statement and requirement queries instantly, and escalates to a human advisor with full context when needed.
Viernes AI
Online
How much do I owe this month and until when can I pay?
Your minimum payment is $284,000, due by the 28th. Want the breakdown, or should I set up auto-debit?
04 · Call
Verification & satisfaction surveys
Confirms identity in sensitive flows and measures experience after every interaction, sentiment analysis included.
Viernes AI
Online
For your security, can you confirm the last 4 digits of your ID?
4471.
Verified, thank you. Let's continue with your credit-limit increase.
Workflows
And around the agent, everything automated.
Collections can be orchestrated in natural language too: Viernes builds the flow, connects it to your CRM and measures every run.
Requested exactly like this — in natural language
Impact
Contact rates on another scale.
0%
of portfolio contacted on time
0x
more qualified conversions
24/7
service through peaks and paydays
Recover portfolio without burning out your team.
Hear a Viernes agent handling a real collections or onboarding case.